OSWALD Facility-Management GmbH, Eppelheimer Straße 14, 69115 Heidelberg, Germany is responsible for the collection, processing and use of your personal data within the meaning of Art. 4 No. 7 of the GDPR.
The hosting services employed by us serve to provide the following: Infrastructure and platform services, computing capacity, storage (memory) space and database services, security services and technical maintenance services that we use to operate the website.
We, or our hosting provider, process the inventory data, contact data, content data, contract data, usage data, meta data and the communication data of clients, interested parties and visitors to this website on the basis of our legitimate interests in an eﬃcient and secure provision of our website pursuant to Art. 6 para. 1 p. 1 f) of the GDPR in conjunction with Art. 28 of the GDPR.
3.2. Access data
When you use this website, we collect information on you. We automatically collect information about your usage behavior and your interaction with us and register data about your computer or mobile device. We collect, store and use data each time our website is accessed (so-called “server log ﬁles”). This access data includes:
- Name and URL of the file retrieved
- Date and time of retrieval
- Data volume transferred
- Message about successful retrieval (HTTP response code)
- Browser type and browser version
- Operating system
- Referrer URL (i.e., the page previously visited)
- Websites called up by the user’s system via our website
- User’s Internet service provider
- IP address and the requesting provider
We use this log data without assigning it to you personally or otherwise proﬁling it for statistical evaluations for the purposes of operating, securing and optimizing our website, but also to record anonymously the number of visitors to our website (traﬃc) and the extent and type of use of our website and services, as well as for billing purposes to measure the number of clicks received from cooperation partners. Based on this information, we can provide personalized and location-based content and analyze traffic, search for and fix errors, and improve our services. This is also our legitimate interest according to Art 6 para. 1 p. 1 f) of the GDPR. We reserve the right to review the log data retrospectively should there be any justified suspicion of unlawful use based on concrete indications. We store IP addresses in the logﬁles for a limited period of time when this is demanded for security purposes or needed to provide services or bill for a service, e.g., if you make use of one of our offers. We shall delete the IP address if it is no longer required for security purposes after cancellation of the order process or following receipt of payment. We also store IP addresses should we have a concrete suspicion of a criminal offense in connection with the use of our website. In addition, as part of your account, we store the date of your last visit (e.g., when registering, logging in, clicking links, etc.).
- Log in information
- Language settings
- Search terms entered
- Information about the number of visits to our website and the use of individual functions of our website.
When the cookie is activated, it is assigned an identiﬁcation number and no assignment of your personal data to this identiﬁcation number is made. Your name, IP address or similar data that would enable the cookie to be assigned to you are not stored in the cookie. Based on the cookie technology, we only receive pseudonymized information, for example, about which pages of our store have been visited, which products have been viewed, etc. You can set your browser so that you are informed in advance about the setting of cookies and can decide on a case-by-case basis whether you want to exclude the acceptance of cookies for certain cases or in general, or that cookies are completely prevented. This may limit the website’s functions.
3.4. Data needed to fulfill our contractual duties
We process personal data that we need to fulfill our contractual duties, such as the name, address, email address, ordered products, billing and payment data. The collection of this data is needed to conclude the contract. The data is deleted after the warranty periods and legal retention periods have expired. Data linked to a user account (see below) will in any case be retained for the duration of the management of this account. The legal basis for the processing of this data is Art. 6 para. 1 p. 1 b) of the GDPR, because this data is needed for us to fulfill our contractual duties to you.
3.5 Email contact
If you contact us (e.g., via a contact form or email), we shall process your data to process the request and in the event that any follow-up questions arise. If the data processing is performed for the implementation of pre-contractual measures, which are carried out on your request, or, if you are already our customer, for the implementation of the contract, the legal basis for this data processing is Art. 6 para. 1 p. 1 b) of the GDPR. We only process other personal data if you consent to this (Art. 6 para. 1 p. 1 a) of the GDPR) or if we have a legitimate interest in processing your data (Art. 6 para. 1 p. 1 f) GDPR). An example of a legitimate interest is replying to your email.
4.0 Google Analytics
We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie on the use of this website by visitors to the site is usually transmitted to a Google server in the USA and stored there. This is also our legitimate interest according to Art. 6 para. 1 p. 1 f) of the GDPR. Google has accepted the Privacy Shield agreement concluded between the European Union and the USA and has certified itself. Google thereby undertakes to comply with the standards and regulations of European data protection law. You can find more information in the entry linked below:
We have activated IP anonymization on this website (anonymizeIp). However, this means that your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On our behalf, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage.
You can also prevent the transfer of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin that is available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de.
As an alternative to the browser plugin or within browsers on mobile devices, you can also click on the following link to set an opt-out cookie that will prevent the collection by Google Analytics within this website in the future (this opt-out cookie only works in this browser and only for this domain. If you delete the cookies in your browser, you must click this link again): [Disable Google Analytics]
5.0. Period of storage
Unless explicitly stated, we only store personal data for as long as is needed to fulfill the purposes pursued. In some cases, the legislator provides for the retention of personal data, for example in tax or commercial law. In these cases, the data will only be stored by us for these legal purposes, but will not be processed in any other way and will be deleted after the expiry of the statutory retention period.
6.0 Your rights as a person affected by data processing
Under the applicable laws, you have various rights in relation to your personal data. Should you wish to exercise these rights, please send your request by email or by post, clearly identifying yourself, to the address given in Point 1. The following is an overview of your rights.
6.1 Right to confirmation and information
You have the right to receive clear information on the processing of your personal data.
In detail: You have the right to receive confirmation from us at any time as to whether personal data relating to you is being processed. Should this be the case, you shall have the right to request, free-of-charge, information from us on the personal data stored about you, together with a copy of this data. Furthermore, there is a right to the following information:
The purposes of processing;
The categories of personal data that are processed
The recipients or categories of recipients to whom the personal data have been disclosed or will be disclosed, in particular in the case of recipients in third countries or international organizations;
If possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
The existence of a right to correction or deletion of the personal data concerning you or to restriction of processing by the controller or a right to object to this processing;
The existence of a right to lodge a complaint with a supervisory authority;
If the personal data is not collected from you, all the information available about the origin of the data;
The existence of automated decision-making, including profiling, in accordance with Article 22 (1) and (4) of the GDPR and — at least in these cases — meaningful information about the logic involved and the scope and intended effects of such processing for you.
If personal data is transmitted to a third country or to an international organization, you have the right to be informed about the appropriate safeguards pursuant to Art. 46 of the GDPR in connection with the transmission.
6.2 Right to rectification
You have the right to request that we correct and, if necessary, complete the personal data concerning you.
In detail: You have the right to demand that we correct any inaccurate personal data relating to you without undue delay. Taking into account the purposes of the processing, you have the right to request the completion of incomplete personal data, including by means of a supplementary declaration.
6.3 Right to erasure (“right to be forgotten”)
In a number of cases, we are obligated to delete personal data concerning you. In detail: Pursuant to Article 17 (1) of the GDPR, you have the right to demand that we delete personal data concerning you immediately, and we are obliged to delete personal data without delay if one of the following reasons applies:
The personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
You withdraw your consent on which the processing was based pursuant to Art. 6 (1) p. 1 a) of the GDPR or Art. 9 (2) a) of the GDPR and there is no other legal basis for the processing.
You object to the processing pursuant to Article 21 (1) of the GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21 (2) of the GDPR.
The personal data was processed unlawfully.
The deletion of personal data is necessary for compliance with a legal obligation under European Union or EU Member State law, to which we are subject.
The personal data was collected in relation to information society services offered pursuant to Art. 8 (of the 1) GDPR.
If we have made the personal data public and are obliged to delete it pursuant to Article 17 (1) GDPR, we shall take reasonable measures, including technical measures, taking into account the technology available and the cost of implementation, to the inform data controllers who process the personal data that you have requested to erase of all links to this personal data or copies or replications of this personal data.
6.4 Right to the restriction of processing
In a number of cases, you are entitled to request that we restrict the processing of your personal data.
In detail: You have the right to request that we restrict processing if one of the following conditions is met: The accuracy of the personal data is disputed by you for a period of time that allows us to verify the accuracy of the personal data, The processing is unlawful and you have refused to erase the personal data and instead requested that the use of the personal data be restricted; We no longer need the personal data for the purposes of processing, but you need the data to assert, exercise or defend legal claims, or You have lodged an objection to the processing in accordance with Art. 21 (1) of the GDPR, until such time as it is established whether our company’s legitimate reasons outweigh yours.
6.5 Right to data portability
You have the right to receive, transmit, or have us transmit personal data concerning you in machine-readable form.
In detail: You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transfer this data to another controller without hindrance from us, provided that
the processing is based on consent pursuant to Art. 6 (1) p. 1 a) of the GDPR or Art. 9 (2) a) of the GDPR or on a contract pursuant to Art. 6 (1) p. 1 b) of the GDPR and
The processing is carried out using automated procedures.
When exercising your right to data portability in accordance with to paragraph 1, you have the right to request that the personal data be transferred directly by us to another person responsible, to the extent that this is technically feasible.
6.6 Right of objection
You have the right to object from a lawful processing of your personal data by us, if this is based on your particular situation and our interests in the processing do not outweigh it.
In detail: You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out on the basis of Article 6 (1) sentence 1 e) or f) of the GDPR; this also applies to a proﬁling based on these provisions. We will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.
If personal data is processed by us for direct marketing purposes, you shall have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to proﬁling insofar as it is related to such direct marketing.
You have the right to object, on grounds relating to your particular situation, to the processing of personal data concerning you which is carried out for scientific or historical research purposes or for statistical purposes pursuant to Article 89 (1) of the GDPR, unless the processing is necessary to perform a task carried out in the public interest.
6.7 Automated decisions, including proﬁling
You have the right to not be subjected to a decision based solely on automated processing – including profiling – which has legal bearing on you or that significantly affects you in a similar manner. No automated decisions will be made on the basis of the personal data that we collect.
6.8 Right to revoke consent under data protection law
You have the right to revoke consent to the processing of personal data at any time.
6.9 Right to complain to a supervisory authority
You have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your place of residence, place of work or place of the alleged infringement, if you consider that the processing of personal data concerning you is unlawful.
7.0. Data security
We make maximum efforts to ensure the security of your data within the framework of the applicable data protection laws and technical possibilities. Your personal data is transmitted encrypted with us. This applies to your orders and also to the customer login. We use the SSL (Secure Socket Layer) coding system, but we would like to point out that data transmission on the Internet (e.g., when communicating by email) can have security gaps. A complete protection of the data against access by third parties is not possible.
To secure your data, we maintain technical and organizational security measures in accordance with Art. 32 of the GDPR, which we continually adapt to the state of the art. We also do not guarantee that our offer will be available at certain times; disruptions, interruptions or failures cannot be ruled out. The servers we use are carefully backed up on a regular basis.
8.0 Passing on data to third parties, no data transfer to non-EU countries
In principle, we only use your personal data within our company. If and to the extent that we involve third parties in the performance of contracts (such as logistics service providers), they will only receive personal data to the extent that the transfer is necessary for the corresponding service.
In the event that we outsource certain parts of data processing (“commissioned processing”), we contractually oblige commissioned processors to use personal data only in accordance with the requirements of data protection laws and to ensure the protection of the rights of the data subject. No data will be transferred to bodies or persons outside the EU beyond the cases mentioned in Section 4, and no such transfer is planned.
9.0. Data protection officer
If you still have questions or concerns about privacy, please contact: firstname.lastname@example.org